Contact Us
Got a question about a sweeps coin casino we've covered, spotted something out of date, or want to flag a new sweepstakes casino for review? This page explains what we can help with and the best way to get a useful answer back.
What we can help with
Best Sweeps Casinos is an independent research and comparison site. We don't operate any of the platforms listed here, and we can't access your account, process a redemption, or resolve a payment issue on a sweepstakes casino's behalf. What we can do is:
- Correct or update information in a review — welcome offers, eligible states, or terms that have changed since our last fact-check
- Answer general questions about how the sweepstakes model works, including Gold Coins versus Sweepstakes Coins
- Point you toward the right page on this site if you're looking for something specific
- Take feedback on a listing, a comparison, or an operator you think deserves a look
What to contact the operator about instead
For anything tied to your own account — verifying your identity, redeeming Sweepstakes Coins, a delayed prize, a closed account, or a billing question on a coin package you purchased — you'll need to go directly to that platform's own support team. Each sweepstakes casino handles KYC checks, redemption thresholds, and customer accounts independently, and only they can see your account details or transaction history. Look for a "Support," "Help," or "Contact" link inside the platform itself, or check the confirmation email you received when you signed up.
Before you reach out, a few things worth checking first
| Question | Where to look |
|---|---|
| Is this sweepstakes casino available in my state? | The operator's own terms and conditions page — eligibility changes and varies by state |
| How does the free-entry (no purchase necessary) option work? | The operator's official sweepstakes rules, usually linked in the footer of their site |
| How do I redeem Sweepstakes Coins for a prize? | The operator's redemption or "cashier" page, after identity verification |
| Am I gambling responsibly? | Our Responsible Gambling page |
| How were the sites on this page ranked? | Our About Us page |
A note on what this site is and isn't
Sweepstakes casinos operate under a promotional sweepstakes model rather than traditional real-money wagering, and legal availability varies by state — some jurisdictions restrict or limit them, and operators may choose not to serve certain areas. We're a comparison resource, not a legal adviser, so if you have a specific question about whether a platform is available where you live, the operator's own terms and your state's current rules are the authority, not us. Our Terms and Conditions page has more on how this site itself operates and the limits of the information we publish.
How commercial relationships work here
Some of the operators featured on Best Sweeps Casinos pay us a commission when a reader signs up through our links. That relationship never decides where a platform lands in our rankings — ratings are based on our own research into welcome offers, coin structures, redemption terms, and game libraries, not on who advertises with us.
Sending us a message
If your question falls into what we can actually help with — a correction, a general question about how sweeps coin casinos work, or feedback on our coverage — use the contact details provided elsewhere on this site or in the site footer. Include the name of the platform you're asking about and, where relevant, a link to the specific page, so we can look into it quickly. We read every message, though as a small editorial team we can't guarantee an instant reply.